2. FAQ

Frequently Asked Questions

The following is a list of some of the questions that our guests most frequently ask, presented in a Q&A format.
If your question is not covered by the Q&A below, please e-mail or call us with your inquiry.

Courtesy Bus FAQ

QWhere can we get the free shuttle to your hotel ?

For the guests who come from Haneda Terminal 1 or 2 : Please get to the “Bus Pool” between Terminal 1 and 2. For those who arrived at terminal 3 : Please head to “Chartered Bus” stop.
*Other hotels’ buses are also working. Please be careful of taking on the wrong bus.

QCan we make a reservation of the shuttle ?

We are afraid that this shuttle service is not advanced reservation. Please give yourself plenty of time to depart.